This Privacy Policy explains what information TrustCasting collects, why we collect it, how we use it, and the choices you have. It applies to this website and to the services we provide.
In this policy, "TrustCasting", "we", "us" and "our" refer to VividWow Productions LLC d/b/a TrustCasting. "You" refers to any person who visits this website, submits an inquiry, or uses our services.
1. Information we collect
Information you give us
When you submit an application or inquiry, book a call, correspond with us, or become a client, we may collect:
- Name and job title
- Business or practice name
- Email address
- Mobile and business phone numbers
- Business information such as location, industry, and marketing spend
- Professional background and anything else you choose to tell us
- Your communication preferences, including whether you have consented to receive text messages
Information we collect automatically
When you visit this website we may automatically collect standard technical information, including IP address, browser type, device type, referring page, pages viewed, and time spent. We use cookies and similar technologies for this purpose. See section 7.
Content produced for clients
For clients, we record interviews and produce video content. That content, and the transcripts and captions derived from it, is covered by your service agreement with us as well as this policy.
2. How we use information
We use the information we collect to:
- Respond to your inquiry and determine whether our services fit your business
- Schedule, confirm and remind you about calls and interviews
- Produce, package, caption and publish video content on your behalf
- Provide customer support and service communications
- Send marketing communications where you have asked to receive them
- Operate, secure, measure and improve our website and services
- Meet our legal, tax and regulatory obligations
3. Mobile information and text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We only send text messages to a mobile number when the person who owns that number has given prior express consent, and consent is never a condition of purchasing anything from us.
Where you have given consent, mobile numbers are used to send the categories of messages you agreed to, which may include application and account updates, scheduling and appointment reminders, customer service replies, and, separately, marketing messages.
Message frequency varies. Message and data rates may apply. You can reply STOP to any message to opt out at any time, or HELP for assistance.
Your mobile number, and your consent to be contacted by text, is never sold, rented, leased or otherwise shared with third parties or affiliates for their own marketing or promotional use. This applies whether or not you later opt out.
4. How we share information
We do not sell or rent your personal information. We share information only in these circumstances:
- Service providers. With vendors who perform services for us, such as hosting, customer relationship management, scheduling, email and SMS delivery, video hosting, and analytics. They may use the information only to perform those services for us.
- Content distribution. For clients, we publish your approved video content to the social and video platforms you have directed us to publish on. Nothing publishes without your approval.
- Legal requirements. Where required by law, subpoena, or other legal process, or to protect our rights, safety, or property.
- Business transfers. In connection with a merger, acquisition, financing or sale of assets, subject to the protections in this policy.
Mobile information and SMS consent data are excluded from all of the above except delivery of the messages you consented to receive and support services performed on our behalf.
5. Data retention
We keep personal information for as long as needed for the purposes described in this policy, and for as long as required to meet legal, accounting or reporting obligations. Records of text messaging consent and opt-out are retained for compliance purposes even after you opt out.
6. Data security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and tracking
This website uses cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our advertising. You can refuse or delete cookies through your browser settings, though parts of the site may not work as intended if you do.
8. Your choices and rights
You may at any time:
- Request access to the personal information we hold about you
- Request correction of information that is inaccurate or incomplete
- Request deletion of your information, subject to our legal and legitimate business needs
- Withdraw consent to marketing email by using the unsubscribe link in any message
- Withdraw consent to text messages by replying STOP to any message
- Ask us not to sell or share your personal information, which we already do not do
To make a request, contact us using the details in section 12. We will not discriminate against you for exercising any of these rights.
9. Third-party sites and embedded content
This website embeds video players and may link to third-party websites and platforms. Those services have their own privacy practices, and we are not responsible for them. We encourage you to review the privacy policy of any third-party service you use.
10. Children's privacy
Our website and services are intended for business professionals and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Material changes will be communicated by email or by a notice on this website.
12. Contact us